I have emailed/called/texted the business a number of times with no response. I have actually requested a refund and no one has addressed me - Slabway One Massage Chair. I would recommend not to waste your tough generated income on this business. I will be contacting the Chief law officer to file a complaint concerning SLAB. Purchaser Beware!!!!!! Hi There Michael, We best regards regret the clear aggravation and trouble you have actually experienced concerning your recent order with Slabway.
Looking over your order history, I do see your order was developed December fourth which there was a label produced on December 7. Your plan was identified and ready for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to meet the need.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the existing situations impacting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's work (Slabway Shiatsu Massage Chair).
We acknowledge that we stopped working to fizzle in this circumstances. For that we say sorry. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installation fee was told it will delivered in 3 days. Employed 3 days stated it delivered 4 days ago after a week they do not address the phone and inform you to talk with their website which never ever answer you back. They will keep you waiting sent a number of e-mail with the exact same reaction will get back with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This business is a scam and I'm going to do my best in finding an attorney to invest adequate cash to get them to refund my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI purchased 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive originating from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we got rid of from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it since I have actually attempted to call Slabway various times through e-mail telephone call and have actually yet had the ability to talk to a live person I constantly get emails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail mentioning that they're closing the RMA support ticket I have actually been attempting to follow this business anywhere I can to leave Negative feedback on this business due to the piss poor reaction that I obtain from their support groups I believe anyone looking to buy any of their items must extremely look at all their feedback's I have no idea the real count of how lots of bulls ** t favorable feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com recommending that you inspect the fuse located on the back of your chair (Slabway Massage Chair). We have gotten no further communication from you informing us if that fixed your concern. In relation to your experience with our customer care team, we comprehend that our service has taken a hit this holiday season.
We are doing all that we can with the resources readily available to us to provide a good experience to each and every customer. We acknowledge that we failed to fizzle in this instance. For that we ask forgiveness - Slabway One Massage Chair. We await your reaction. Thank YouI ordered a foot massager. Website stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the internet site. I contacted chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot says "normal wait time 5-15 minutes.
I believe this location is a scam and i am going to call credit card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND purchasing anything from this poorly run clothing (if they are a real outfit). PURCHASER BEWARE!!!!!! Hey Ian, We genuinely regret any aggravation or inconvenience you have actually experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the existing circumstances affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this vacation season (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We recognize that we stopped working to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery without any further explanation!? I have actually called several times, sent e-mails used the chat widget they recommended and also connected to them via all social media platforms and no reaction no reply simply no description.
I would like a complete refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hi There Tonya, We genuinely are sorry for the clear aggravation and trouble you have experienced concerning your recent order with Slabway (Slabway Massage Chair $1499.98). This is not our intent and not the experience we want for our client.
This was due to an error in interaction with the pickup at our satisfaction facility. Your plan was identified and ready for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to satisfy the need (Slabway Massage Chair Pic). As such, we have likewise been unable to ensure our shipping amount of time with the very same certainty we formerly had the ability to.
In relation to your experience with our client service group, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources readily available to us to provide a good experience to each and every customer (Reviews Of Slabway Massage Chair).
For that we ask forgiveness. Our records show that you have actually received the complete refunds as requested. We expect the chance to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the item they were offering could be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly tried to cancel my order. I sent an email I contacted the phone, for which there was no response. It was now roughly 12:20. I lastly got an action by Monday morning telling me the order had shipped.
Nevertheless, it was not deliverable since they had an inaccurate house number. I contacted UPS and asked them to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. However, I will make it known that they are charging double or more of the expense of their products.
It is your responsibility to do so. You will be taken advantage of if you do not. I received my foot massager and it worked when then stopped. Now no one picks up the phone and will not address their own chat bot. It's outrageous. I want my money back. Hey Francis, We are sorry for any disappointment you have experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our customer assistance as of late. Their refund policy for their incompetence is outrageous. Do not do company with these people. Go through ******. I ordered a foot massager Nov 26, used it once and it triggered me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews before buying from this company.
I will keep your business on blast for this - Slabway Massage Chair Review. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records show that your order was authorized for a refund and that you picked the option to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund amount.
At this time, if you would like to proceed with the return process you have actually started, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Business Profiles might not be replicated for sales or marketing purposes. BBB Company Profiles are supplied entirely to assist you in exercising your own best judgment.
However, BBB does not verify the precision of info supplied by third parties, and does not ensure the accuracy of any information in Service Profiles - Slabway Massage Chair Pic. When considering complaint information, please consider the business's size and volume of transactions, and comprehend that the nature of grievances and a company's responses to them are often more crucial than the variety of grievances.
BBB Company Profiles go through change at any time. If you pick to do business with this company, please let business understand that you got in touch with BBB for a BBB Company Profile. As a matter of policy, BBB does not back any product, service or business - Slabway Massage Chair Pic.
On The Spot Massage is your California Bay Area and East Bay chair massage expert. Our company believe chair massage is fantastic - Slabway Massage Chair...
Massage Chairs are complex devices with lots of moving parts and advanced computer system parts, so things can go incorrect. But it's very little different from a vehicle, it depends on how you use it and how you take care of it that will determine how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can occur during shipment.